Shipping policy

Last updated: September 15, 2025

Shipping

Processing

  • Orders are processed within 2-4 business days (excluding weekends and holidays).

  • You’ll receive a shipping confirmation email with tracking information as soon as your order ships.

Domestic Shipping (Canada / United States)

  • Standard shipping typically takes 7–14 business days after shipment, depending on your location and carrier.

  • Expedited shipping options are available at checkout — delivery times vary by service selected.

International Shipping

  • International delivery times typically range from 7–21 business days after shipment, depending on destination and customs processing.

  • Customers are responsible for any customs duties, taxes, or import fees assessed by the destination country.

Tracking & Delivery

  • Tracking information is provided in your shipping confirmation email. Please allow 24–48 hours for tracking updates after you receive the confirmation.

  • If you believe your package is lost or hasn’t arrived within the estimated delivery time, contact us at admin@monatomic-orme.com and we’ll assist in opening an inquiry with the carrier.

Signature Requirements & Damaged/Lost Shipments

  • Some shipments may require a signature at delivery. If you’re not available, carriers may leave a notice with instructions.

  • Please inspect your order upon receipt. If your order is defective, damaged, or incorrect, contact us immediately at admin@monatomic-orme.com so we can evaluate the issue and make it right.

Returns & Exchanges

90-Day Return Window

  • We offer a 90-day return policy. You have 90 days from the date you receive your item to request a return.

Return Eligibility

  • Items must be returned in the same condition you received them — unworn or unused, with tags, and in their original packaging.

  • A receipt or proof of purchase is required.

  • Certain items are non-returnable (see “Exceptions / non-returnable items” below).

How to Start a Return

  • To start a return, email admin@monatomic-orme.com with your order number and reason for return.

  • Returns must be authorized before being sent back. Items returned without prior authorization will not be accepted.

  • If your return is accepted, we will provide return instructions and the return address.

Return Address

  • Authorized returns should be sent to:


    Returns Department 100 King St W Toronto, ON M5X 1A9 Canada

Return Shipping Costs

  • Unless the item is defective or we shipped the wrong item, return shipping costs are the responsibility of the customer.

  • We recommend using a trackable shipping method and purchasing shipping insurance — we cannot guarantee we will receive your returned item.

Exchanges

  • We do not perform direct item-for-item exchanges. The fastest way to get the item you want is to return the original item for a refund (once accepted) and place a new order.

European Union — 14-Day Right of Withdrawal

  • If your order is shipped to an EU address, you have the right to cancel or return the order within 14 days of receipt for any reason, without justification.

  • The item must be in the same condition you received it (unworn, unused, tags attached, original packaging) and accompanied by proof of purchase.

Exceptions / Non-Returnable Items

  • The following cannot be returned:

    • Perishable goods (food, flowers, plants)

    • Custom or personalized items

    • Personal care goods (opened beauty products, etc.)

    • Hazardous materials, flammable liquids, or gases

    • Sale items and gift cards

  • If you’re unsure whether your item is returnable, please contact admin@monatomic-orme.com before purchasing or returning.

Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection of your refund.

  • If approved, refunds will be issued to your original payment method within 10 business days of approval.

  • Please allow additional time for your bank or credit card company to post the refund.

  • If more than 15 business days have passed since we approved your return and you haven’t received your refund, contact admin@monatomic-orme.com.

Damages & Issues

  • Inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately at admin@monatomic-orme.com with photos of the damage and your order number.

  • We will evaluate and work with you to repair, replace, or refund the item as appropriate.

Lost Packages

  • If tracking shows delivery but you did not receive your package, first check with neighbors and any secure delivery locations. Then contact us at admin@monatomic-orme.com and we’ll help investigate with the carrier.

  • If the carrier confirms loss, we will work with you to determine next steps (replacement or refund), subject to carrier investigation results.

Contact Us

For any shipping, return, or refund questions, email: admin@monatomic-orme.com.
Please include your order number and any relevant photos or documentation when contacting us.